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A: The type of rooms that we provide are in the rooms tabs, click the rooms tab and choose your favourite room
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A: Check in time is 2pm and check out time is until 12 pm
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A: early check in and late check out are subject to room availability
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A: early check in must be informed beforehand and subject to availability. Late check out surcharge of half of the room rate until 4 pm. After 4 pm, full day rate applies and subject to availability
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A: Our hotel is a non-smoking property thus smoking is strictly not allowed within the hotel area. Please approach our front office executive to check on the designated smoking area
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A: Yes, complimentary high speed Wi-Fi access is available in your room and public area. Our guest service officer will explain the details when you check-in later
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A: yes, we do have a swimming pool with a sea view with 1.2 – 1.3 m depth
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A: we love dogs and pets but unfortunately we do not allow them at the hotel
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A: no, we do not have a business center in the hotel however if you require any printing facilities, please do not hesitate to approach our front office and they will advise you on the charges accordingly
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A: We have a pickup service or you can choose to ride taxi from the airport. You can also try to rent a car which is more convenient for you.
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A: Yes we do have parking space.
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A: Yes with additional charged. You can book the extra bed through booking tab.
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A: you must be 18 years of age with a valid official identification to check in to the hotel
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A: - Cancelation for at least 4 weeks prior to arrival will be 50% of the full price
- Cancelation for at least 1 weeks prior to arrival will be 30% of the full price
- No refund for cancelation below 1 weeks prior to arrival
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A: yes, we do have a connecting room for certain type of rooms
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A: unfortunately, we do not have a handicap-friendly room
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A: mostly by card, only certain situation that cash is accepted.
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A: yes, there is a baby cot however it is chargeable. (Rp 125.000 / 1 night)
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A: yes, we do have certain type of rooms with bathtub
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A: Bintan is a tropical island. It is mostly warm and sunny all year round
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A: it takes around 1 hour by car.
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A: No, The only currency we accept is in Indonesian Rupiah (Rp)
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A: Yes, the resort offers pick-up services from the port at a cost of IDR 500,000 (maximum 4 adults and 1 child under 5 years old). Please email the resort beforehand to arrange for pick-up
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A: Our car is a 7-seater car, passenger and luggage is flexible
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A: We accept visa and mastercard credit card 
